Description
This Hospitality Management Level 2 course is an in-depth training course for new managers and aspiring professionals in the field of hospitality and tourism. Designed by experts, it provides practical guidance and specialist knowledge on topics such as housekeeping, catering, front office operations, quality of service and staff training requirements.
This Hospitality Management training will develop your understanding of the hospitality industry and its main areas, covering the different types of hotels and hospitality roles in detail. It will show you how to oversee all hotel operations, and design an effective service management program that incorporates safety, security, quality and modern technology.
By the end of the course, you will have all the necessary skills and knowledge to become a successful Hotel Manager, with a recognised qualification to kickstart your career. Study on a part-time or full-time basis and gain instant certification on completion!
Accredited by CPD
Instant e-certificate and hard copy dispatch by next working day
Fully online, interactive course with audio voiceover
Developed by qualified professionals
Self-paced learning and laptop, tablet, smartphone-friendly
24/7 Learning Assistance
Discounts on bulk purchases
Who Should Take This Training Course
This Hospitality Management online course is ideal for anyone who works in or aspires to work in this sector, which includes the following professions:
Hospitality Manager
Hotel Manager
Housekeeping Manager
Catering Manager
Certification
Once you’ve successfully completed your level 2 Hospitality Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Learning Outcomes Of Hospitality Management Level 2 Course
By the end of the course, learners will be able to:
Manage the delivery of hospitality and develop an effective service management program
Demonstrate in-depth knowledge of the hotel industry and the types of hotels
Attract the right candidates to the right hospitality roles through recruitment processes
Identify staff training needs and develop a solid staff training programme
Manage front office operations, from communications to value-added services
Organise the housekeeping department and manage security and guest amenities
Oversee food and beverage operations, from room service to kitchen management
Explain the different factors that contribute to quality of service in the hospitality industry
Conduct market research, design promotional activities and manage PR activities
Assessment
At the end of this Hospitality Management online course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.
Accreditation
All of our courses are fully accredited. The content of the Hospitality Management Level 2 is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.
Curriculum
Module 1: Introduction to Hospitality Management
Module 2: An Overview of Hotel Industry
Module 3: The Process of Selection and Recruitment in the Hospitality Industry
Module 4: The Process of Development and Training in the Hospitality Industry
Module 5: Management of Front Office Operations
Module 6: Management of Housekeeping, Engineering and Security Operations
Module 7: Management of Food and Beverage Operations
Module 8: Management of Service Quality in the Hospitality Industry
Module 9: Marketing in Travel and Tourism Business
Module 10: Accounting in the Hospitality Industry
Module 11: Customer Satisfaction
Module 12: E-Hospitality and Technology
