Description
This Conflict Management Training Course in the workplace training course is designed to train HR professionals, managers and those responsible for managing teams and individuals in how to resolve disputes in a collaborative/teamwork environment.
In this comprehensive training course, you will gain a solid understanding of the principles of conflict management, exploring techniques and strategies for effective conflict resolution to create a positive, productive workforce.
The Conflict Management Course explores the conflict management process in detail, covering key topics such as the Thomas–Kilmann Conflict Mode Instrument (TKI), the leadership skills required for dissolving workplace conflict, and conflict communication theories.
Accredited, quality CPD training
Instant e-certificate and hard copy dispatch by next working day
Fully online, interactive course with audio voiceover
Course material developed by qualified professionals
Self-paced learning accessible via laptop, tablet and smartphone
24/7 Learning assistance and tutor support
Discounts on bulk purchases
Who Should Take The Conflict Management Training Course
This Conflict Management Training Course is ideal for those in managerial roles or those who work in the human resource department who are looking to develop their understanding of conflict resolution in the workplace. This would include:
Team Leaders
Line Managers
Supervisors
Head of departments
HR professionals
Learning Outcomes
By the end of the Conflict Management Training Course, learners will be able to:
Resolve any conflict in the workplace in a professional and strategic manner
Demonstrate an understanding of the Thomas–Kilmann Conflict Mode Instrument (TKI)
Create a compromising, accommodating, and collaborative working environment
Define their role in managing conflict and confrontation in the workplace
Apply the strategies and practical lessons learned in this course to create positive and collaborative working conditions
Identify and create an effective plan to manage potential situations of conflict in the workplace
Certification
Once you’ve successfully completed your Conflict Management Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Curriculum
Module One: Getting Started
Module Two: An Introduction to Conflict Resolution
Module Three: The Thomas-Kilmann Instrument
Module Four: Creating an Effective Atmosphere
Module Five: Creating Mutual Understanding
Module Six: Focusing on Individual Needs
Module Seven: Getting to the Root Cause
Module Eight: Generating Options
Module Nine: Building a Solution
Module Ten: the Short Version of the Process
Module Eleven: Additional Tools
