Description
The conflict resolution in the workplace course is designed to provide managers, supervisors and those with team management responsibilities with the practical skills and knowledge to manage conflict in the workplace and maintain a positive environment that champions diversity in opinions.
Through this practical training course, you will be introduced to a range of tried and tested conflict management techniques, taking you through the causes and symptoms of conflict in the workplace, including the five fundamental modes of conflict and how to use them.
You will also learn how to develop your assertiveness and take control in difficult situations that require strong leadership, equipping you with the tools and skills to take your career the next level.
Accredited, quality CPD training
Instant e-certificate and hard copy dispatch by next working day
Fully online, interactive course with audio voiceover
Course material developed by qualified professionals
Self-paced learning accessible via laptop, tablet and smartphone
24/7 Learning assistance and tutor support
Discounts on bulk purchases
Who should take the course
This practical training course is ideal for professionals in senior-level management roles, such as:
Line Managers
Project Managers
Supervisors
Heads of Department
Learning Outcomes
By the end of the course, learners will be able to:
Maintain an inclusive, harmonious and productive working environment for all
Take the lead in difficult situations and ensure all opinions are heard
Apply a range of conflict resolution and management techniques in the workplace
Identify the different organisational conflict modes and their key characteristics
Assert themselves effectively in the workplace as a figure of authority and leadership
Create positive outcomes and an environment that celebrates diverse opinions
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Curriculum
Module 01: Understanding Conflict and How it Begins
Module 02: Dealing with Emotions and Decisions During Conflict
Module 03: Standing Back and Reaching Better Outcomes
Module 04: Effective Conflict Resolution Methods
Module 05: What to Look for in Mediation
Module 06: Aftermath of a Conflict
