Description
Digital Communication is the key to closing deals, driving sales, acquiring clients, and building strong professional relationships. This communication skills training course is designed to provide learners with the skills to master conversation and communication in the workplace and beyond.
In this comprehensive course, you will develop crucial communication skills required for any business environment, industry or sector. Through instructor-led exercises and case studies, you will learn about the different types of communication skills required to negotiate, bargain, present your ideas, resolve conflict and solidify strong relationships in the workplace.
This course also takes an in-depth look at marketing communication strategy and the art of effective business communication, introducing fundamental techniques that can be applied in meetings, the boardroom, classroom and in interviews.
Accredited, quality CPD training
Instant e-certificate and hard copy dispatch by next working day
Fully online, interactive course with audio voiceover
Course material developed by qualified professionals
Self-paced learning accessible via laptop, tablet and smartphone
24/7 Learning assistance and tutor support
Discounts on bulk purchases
Who should take the course
This professional skills-based training course is ideal for anyone who wants to learn how to communicate better in the workplace, regardless of their industry or sector. It is suitable for those in the following professions:
Entrepreneurs
Business Managers
PAs, Secretaries & Receptionists
Stakeholders
HR Professionals
Sales Executives
Learning Outcomes
By the end of the course, learners will be able to:
Communicate effectively within a business environment
Understand the main barriers to Digital Communication
Express themselves well verbally and through the use of body language
Accurately read the non-verbal cues of those they are interacting with
Speak confidently, ask questions and present their ideas effectively
Master the art of conversation for all types of environments
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Accreditation
All of our courses, including this Digital Communication, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Curriculum
Module 01: Getting Started
Module 02: The Big Picture
Module 03: Understanding Communication Barriers
Module 04: Paraverbal Communication Skills
Module 05: Non-Verbal Communication
Module 06: Speaking Like a STAR
Module 07: Listening Skills
Module 08: Asking Good Questions
Module 09: Appreciative Inquiry
Module 10: Mastering the Art of Conversation
Module 11: Advanced Communication Skills
Module 12: Closing
