Description
This Handling and Managing Difficult Conversations Training Course is a personal development program, designed to introduce the strategies and techniques required to manage a discussion where all parties are not in agreement or have conflicting views and needs.
This Handling and Managing Difficult Conversations Training Course covers handling difficult relationships with customers, handling difficult conversations at work, and other situations where difficult conversations may occur.
Through case studies and practical exercises led by an expert instructor, you will master the art of active listening, learn how to communicate with participants using powerful body language techniques, and create an action plan the deals with conflict resolution effectively.
Accredited, quality CPD training
Instant e-certificate and hard copy dispatch by next working day
Fully online, interactive course with audio voiceover
Course material developed by qualified professionals
Self-paced learning accessible via laptop, tablet and smartphone
24/7 Learning assistance and tutor support
Discounts on bulk purchases
Who should take the Handling and Managing Difficult Conversations Training Course
This skills-based Handling and Managing Difficult Conversations Training Course is ideal for professionals who work in environments where they are required to interact with difficult clients and customers but also applies to anyone who is dealing with a difficult situation int their personal or professional life. This includes:
Customer Service Representatives
Retail Managers
Sales Representatives
Anyone in a situation where the needs and wants of all parties are opposing
Learning Outcomes
By the end of the Handling and Managing Difficult Conversations Training Course, learners will be able to:
Use their body language to express themselves effectively
Demonstrate excellent active listening skills
Handle challenges professionally
Create a conflict resolution action plan
Communicate their expectations clearly
Take control of a meeting and tackle personality clashes
Certification
Once you’ve successfully completed your Handling and Managing Difficult Conversations Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Curriculum
Module One: Introduction
Module Two: Difficult Conversations
Module Three: Conclusions
