Description
Healthcare Customer Service Representative teaches you everything on the topic thoroughly from scratch so you can achieve a certificate for free to showcase your achievement in professional life. This Healthcare Customer Service Representative is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.
The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
Accredited by CPD
Instant e-certificate and hard copy dispatch by next working day
Fully online, interactive course with audio voiceover
Self-paced learning and laptop, tablet, smartphone-friendly
24/7 Learning Assistance
Discounts on bulk purchases
Who should take the course
Anyone with a knack for learning new skills can take this Healthcare Customer Service Representative. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Accreditation
All of our courses, including this Healthcare Customer Service Representative, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Curriculum
Module 01: Introduction to Patient Customer Service
Module 02: Effective Patient Customer Service Training
Module 03: Areas of Patient Customer Service
Module 04: Customer Service Operative Skills
Module 05: Organising Schedules
Module 06: Medical Jargon and Terminology
Module 07: Effective Filing Systems in Medical Offices
Module 08: Patient Customer Service Soft Skills
Module 09: What Customer Service Is to Different Medical Professionals
Module 10: Providing Customer Service and Support to Colleagues
Module 11: Handling Difficult Customers
