Description
The Hospitality course is the ultimate training course for anyone looking to gain the most in-demand skills to start a successful career in this industry. It covers the fundamentals of hospitality management, recent industry innovations and the impact of COVID-19 on hospitality and tourism.
We’ve taken this comprehensive professional diploma and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamentals to the most advanced aspects of the course. You will learn about the nature of the hotel industry, the different types of hotels, tourism marketing, and much more.
With step-by-step training, you’ll explore the different ways of maintaining quality standards in the industry and gain the ability to oversee all operations from front desk management to catering and housekeeping. You’ll also gain the personal and professional development skills to hire and train staff, building strong and efficient teams.
Accredited by CPD
Instant e-certificate and hard copy dispatch by next working day
Fully online, interactive course with audio voiceover
Developed by qualified professionals
Complies with EU’s General Data Protection Regulation 2018
Self-paced learning and laptop, tablet, smartphone-friendly
24/7 Learning Assistance
Who Should Take The Hospitality Course
This hospitality training course is ideal for anyone aspiring to work, or currently works in the hospitality industry, particularly in a management role. This includes:
Hospitality Manager
Hotel Business Owner
Housekeeping Supervisor
Travel Advisor
Certification
Once you’ve successfully completed your Hospitality course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Learning Outcomes
By the end of the course, learners will be able to:
Understand the structure of the hotel industry and types of hotels
Manage staff turnover and identify training needs
Organise the housekeeping department and oversee all housekeeping operations
Monitor all front end office operations and communications
Develop an emergency communication plan and employee safety program
Manage food operations and oversee the catering department
Recruit and train staff effectively to work in various areas of hospitality
Oversee security and safety operations, including emergency communications and fire safety
Implement an effective marketing strategy and PR strategy to grow the business’s presence
Record business transactions and manage day-to-day accounting tasks
Assessment
At the end of this Hospitality training course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.
Accreditation
All of our courses are fully accredited. The content of the Hospitality training is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.
Curriculum
Module 01: An Overview of Hotel Industry
Module 02: The Process of Selection and Recruitment in the Hospitality Industry
Module 03: The Process of Development and Training in Hospitality Industry
Module 04: Management of Front Office Operations
Module 05: Management of Housekeeping, Engineering and Security Operations
Module 06: Management of Food and Beverage Operations
Module 07: Management of Service Quality in Hospitality Industry
Module 08: Marketing in Travel and Tourism Business
Module 09: Accounting in Hospitality Industry
Module 10: Customer Satisfaction
Module 11: E-Hospitality and Technology
Module 12: Introduction to Travel and Tourism
Module 13: Tourism in the New Normal World/ Post COVID Travel Destinations
