Description
Hospitality Management and Front Office Operations course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Hospitality Management and Front Office Operations course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.
To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills.
The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.
Key Features of the Hospitality Management and Front Office Operations Course :
Our trusted, high quality and affordable Hospitality Management and Front Office Operations course trains individuals to become experts in their field.
Accredited by CPD
Instant e-certificate and hard copy dispatch by next working day
Fully online, interactive course with audio voiceover
Developed by qualified professionals
Self-paced learning and laptop, tablet, smartphone-friendly
24/7 Learning Assistance
Discounts on bulk purchases
Who should take the course
Anyone with a knack for learning new skills can take this Hospitality Management and Front Office Operations course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.
Accreditation
All of our courses, including this Hospitality Management and Front Office Operations course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Certification
Once you’ve successfully completed your Hospitality Management and Front Office Operations course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Learning Outcomes
By the end of the course, learners will be able to:
Manage the delivery of hospitality and develop an effective service management program
Demonstrate in-depth knowledge of the hotel industry and the types of hotels
Attract the right candidates to the right hospitality roles through recruitment processes
Identify staff training needs and develop a solid staff training programme
Manage front office operations, from communications to value-added services
Organise the housekeeping department and manage security and guest amenities
Oversee food and beverage operations, from room service to kitchen management
Explain the different factors that contribute to quality of service in the hospitality industry
Conduct market research, design promotional activities and manage PR activities
Assessment
At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.
Curriculum
Module 1: Introduction to Hospitality Management
Module 2: An Overview of Hotel Industry
Module 3: The Process of Selection and Recruitment in the Hospitality Industry
Module 4: The Process of Development and Training in the Hospitality Industry
Module 5: Management of Front Office Operations
Module 6: Management of Housekeeping, Engineering and Security Operations
Module 7: Management of Food and Beverage Operations
Module 8: Management of Service Quality in the Hospitality Industry
Module 9: Marketing in Travel and Tourism Business
Module 10: Accounting in the Hospitality Industry
Module 11: Customer Satisfaction
Module 12: E-Hospitality and Technology
