Description
Customer Service Course Overview
Customer service courses are essential for individuals looking to develop the necessary skills to succeed in the retail industry. This online retail customer service assistant course offers comprehensive training in all aspects of customer service, with a focus on providing exceptional service to customers in a retail environment.
By taking this customer service course, students will gain a deep understanding of consumer behaviour, effective communication techniques and strategies for addressing customer needs. They will also learn how to generate return business, handle difficult customers, and provide customer service through various channels, including in-person, over the phone, and electronically.
This course’s curriculum has been designed to equip students with the skills and knowledge required to provide outstanding customer service in a retail setting, which can help them achieve their career goals.
Key Features of Customer Service Course
Accredited, quality CPD training
Instant e-certificate and hard copy dispatch by next working day
Fully online, interactive course with audio voiceover
Course material developed by qualified professionals
Self-paced learning accessible via laptop, tablet and smartphone
24/7 Learning assistance and tutor support
Discounts on bulk purchases
Who should take the course
This Retail Customer Service Assistant training course is ideal for those who work in retail or aspire to kickstart a career in this sector. It includes practical training for:
Retail Assistants
Sales Advisors
Sales Associates
Store Managers
Learning Outcomes
By the end of the course, learners will be able to:
Fully understand the sales process and deal effectively with customers at checkout
Demonstrate in-depth knowledge of consumer behaviour and customer needs
Understand the Point-of-Sale (PoS) concept and the different types of POS
Use body language to their advantage and to deal with difficult customers
Take advantage of trends to target customers effectively and in the best possible way
Demonstrate excellent active listening, body language and communication skills
Identify and address customers’ needs, and go the extra mile to satisfy them
Turn difficult customers around and handle complaints and bad manners effectively
Deal with at-your-desk requests and use proper telephone etiquette
Provide electronic customer service and understand internet etiquette rules
Accreditation
All of our courses are fully accredited. The content of the Retail Customer Service Assistant course is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.
Assessment
At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Curriculum
Module 1: Who We Are and What We Do
Module 2: The Sales Process and Dealing with Customers at the Checkout
Module 3: Importance of Consumer Behaviour
Module 4: Taking Trends and Targeting Customers Effectively
Module 5: The Importance of Communicating with Customers
Module 6: Identifying and Addressing Customer Needs
Module 7: Generating Return Business
Module 8: In-Person Customer Service
Module 9: Giving Customer Service over the Phone
Module 10: Providing Electronic Customer Service
Module 11: Recovering Difficult Customers
Module 12: Understanding When to Escalate
